Retailer Communications
Account Manager Contact List
Crane Contacts for Retailers
To help us respond to your request quickly, please reference the below
contact information. By using the contact method appropriate for each
request, we can reduce internal handling time and ensure it is sent to the
correct department every time.
Boxed Product Orders and Inquiries
Phone: 1-877-478-4849 or 413-664-2500
Fax: 1-800-331-8660 or 413-684-7273
Personalized Orders: New Order, Order Change, and Response to Order
Delay Questions
Fax: 1-800-411-4554 or 413-663-3092
Personalized Product General Inquiries
Phone: 1-877-478-4849 or 413-664-2500
Toll-free from Canada: 1-800-551-8321
Custom Concierge Quote Request
Sample to Match
Retailer Portal: Electronic Submissions
Crane PDS Help Desk
Phone: 1-800-206-8530
Crane PDS Account Applications
Retailers obtain applications from the Resources>Training section on the
retailer portal and send to Crane Customer Service
Fax: 1-888-865-9715
Crane Retailer Portal Support
Phone: 1-877-478-4849
Etiquette Questions
Phone: 1-877-478-4849
Find a Retailer Listings
Contact Retailer Portal Help Desk
Engraved Dies
Please use the address below for engraving dies:
Crane Stationery
Attn: Kitting Department
461 Saratoga Street
Cohoes, NY 12047
Customer Service Mailing Address
Please use the address below for mailed orders:
Crane Stationery Returns
461 Saratoga Street
Cohoes, NY 12047
Customer Service Hours
Monday - Friday 9:00am - 6:00pm EST