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- -We have updated our privacy policy, effective September 30, 2015, to provide more details about our information privacy practices. Specifically, the updates concern how your personal information may be shared if required by law, or if Crane & Co., Inc. sells all or part of its business, including Crane.com or Crane Stationery, as well as our policies regarding links to other websites, and use of our site by children and non-U.S. users.
-Thank you for visiting Crane.com. Your privacy is important to us and we are committed to the proper use and protection of your personal information. This policy explains our online information practices and the choices you can make about the way your information is collected and used on our site. It also demonstrates our firm commitment to security and privacy. The following discloses our information gathering and dissemination practices for Crane.com.
- -Crane.com may collect personal information that you provide to us for the purposes of facilitating transactions, account registration and to support your customer relationship with Crane.com. This information may include name, payment information, billing and shipping addresses, email, phone number and various customer preferences. Personally identifiable information is collected when you place an order, set up an account or subscribe to the Crane.com email newsletter. We may also collect personal information about you from other third parties, such as demographic firms, to make our future marketing efforts more efficient. We will not trade, rent, or sell your personal information, without your prior consent, except as otherwise set forth in this policy.
- -We use the personal information that we collect for internal purposes to conduct our business and to ensure you are provided with the highest level of service possible. We use the information to meet your requests and to tell you about other products and services offered by Crane.com. Service providers and third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us provide you with the products available from Crane.com. If Crane & Co., Inc. sells all or part of its business, or makes a sale or transfer of assets, or is otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction. We may also disclose your personal information when you ask us to do so or when it is required by law. For example, we may disclose your personal information to law enforcement officers, courts, government agencies, other companies, lawyers or agents, pursuant to warrants, criminal or civil subpoenas or other government or court orders. We may also publicly display personal information that you post in online blogs, bulletin boards, chat rooms, news groups and other public forums.
- -A cookie is a small data file generated by our website that is stored on your computer. It makes it easier for you to use our site by keeping track of your Shopper ID so that you can retrieve your shopping basket on a return visit. The use of cookies is a preference that can be enabled and disabled on your web browser. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering for an account on our site. We use cookies and web beacons to enhance your experience with our site. They distinguish you from other visitors, track your IP address and usage of our site, and identify the name of the website from which you linked to Crane.com. We also use cookies to understand site usage and to facilitate the ordering process for many of our products and services. We may use cookies to personalize your experience at Crane.com, such as recognizing you by name when you return, saving your password in password-protected areas and enabling you to use shopping carts on the site.
- -You may encounter links to third party websites when using this site. These links may have been placed on the site by Crane.com, by an advertiser, through the use of a third party application, or by some other manner. We make no guarantees regarding the content, reliability, correctness or safety of any third party website accessed through links appearing on this site. We do not control the content of these sites and do not supervise links posted by users, advertisers or third party applications. These sites may have different privacy policies or no privacy policy. If you access any of these links, you do so at your own risk.
-Transactional emails, those containing order confirmation information or shipping details which facilitate an agreed-upon transaction, will be sent at the completion of each purchase. You cannot opt out of receiving these emails. Due to their transactional nature, these emails are exempt from most provisions of the CAN-SPAM Act. One may unsubscribe from promotional emails at any time. Those with accounts on Crane.com may do so by editing account preferences to indicate that you do not wish to receive emails of this nature. Those who do not have accounts may do so by visiting the email subscription page and entering the email address which you wish to opt out of future mailings. Alternatively, there is an unsubscribe link at the bottom of every promotional email in accordance with the CAN-SPAM Act.
- -You have the ability to set your information sharing preferences and you can change how we communicate with you. You can stop receiving promotional emails from us and you can update the contact information you provide. By using this site, you hereby agree to the terms and conditions of this privacy policy. If you do not agree to this policy, please notify us as described below, and do not continue to use this site. We reserve the right, at our discretion, to change, modify, add, or remove elements of this policy at any time. Please review this page periodically for any changes. Your continued use of this site following the posting of any changes to this policy shall mean that you have accepted any such changes. To let us know that you do not agree to this policy and wish to have your personal information purged from our systems, please notify us by calling 1.800.268.2281, emailing customerservice@crane.com, or writing to Crane & Co., Inc. Privacy, 1466 Curran Highway, North Adams, MA 01247.
- -We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us through Crane.com. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Crane.com is able to decode your information. We also use the secure protocol HTTPs and we use GoDaddy for our certificates. However, we cannot guarantee that third parties will not overcome any security measures and gain access to your information for unauthorized purposes. By using this site, you accept the risk that compromise of and unauthorized access to your information is possible.
- -Crane.com is not intended for use by children under 13 years of age, and we do not intentionally or knowingly collect personal information from anyone under 13. No one under the age of 13 is allowed to transmit personal information via this site. Crane.com recommends that anyone between the ages of 13 and 18 get permission from his or her parents or guardians before transmitting any personal information to or through this site.
-If you are a non-U.S. visitor to our site, by visiting our site and providing us with data, you acknowledge and agree that your personal information is subject to the terms of this privacy policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data.
-If we decide to change our privacy policy in whole or in part in the future, we will inform you by posting a notice on our website. Any changes to this policy will go into effect on the date posted in the notice.
-My Wishlist
- - -ORDER PROCESSING TIMES
-Our Handcrafted products customized by you and for you.
-Our pre-made stationary line that can be shipped immediately to you.
-Our Handcrafted products customized by you and for you.
-The number of days it will take us to process your order from start to finish.
-Processing time does not include the time it will take to ship orders once it leaves our workshop.
-ORDER PROCESSING TIMES
-Our Handcrafted products customized by you and for you.
-The number of days it will take us to process your order from start to finish.
-Processing time does not include the time it will take to ship orders once it leaves our workshop.
-All items except Boxed are Personalized items which are subject to longer processing times.
-Can I still place an order?
-Yes, we encourage you to place orders on Crane.com during this time, knowing that your deliveries may be delayed depending on your selection of printing process.
-When will you charge my credit card?
-Our payment process is automated, and your credit card will be charged at the time of placing your order. We understand that with significant delays in processing times, things may change and you may wish to make changes to your order. Our Customer Service team will be happy to assist you with any adjustments. Please email us at customerservice@crane.com.
-Can I still place an order?
-Yes, we encourage you to place orders on Crane.com during this time, knowing that your deliveries may be delayed depending on your selection of printing process.
-When will you charge my credit card?
-Our payment process is automated, and your credit card will be charged at the time of placing your order. We understand that with significant delays in processing times, things may change and you may wish to make changes to your order. Our Customer Service team will be happy to assist you with any adjustments. Please email us at customerservice@crane.com.
-UPS GrOUND SHIPPING TIMES
- -IMPORTANT
-Please refer to the map above for UPS transit times. Ground shipping within the US can take between 2 and 6 days.
-Note that some orders cannot be shipped via UPS and will be sent out via USPS. Our stationery products ship from Massachusetts.
-*Some states fall into two UPS shipping regions, please review carefully.
-IMPORTANT
-Please refer to the map above for UPS transit times. Ground shipping within the US can take between 2 and 6 days.
-Note that some orders cannot be shipped via UPS and will be sent out via USPS. Our stationery products ship from Massachusetts.
-*Some states fall into two UPS shipping regions, please review carefully.
-Expedited Shipping for Personalized Orders
-Please note that personalized orders have a processing time of 3-8 business days (see above). Once the order is complete it will be shipped by chosen expedited method - overnight or 2-day air.
-International OrderS
-We currently only ship to the United States, including Alaska, Hawaii, Puerto Rico as well as to Canada.
-Duties and TaxeS
-Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Duties and taxes, if imposed, are due when your order is delivered.
-When you reflect upon your past, it's easy to see how inidividual moments aligned to lead you to where you are now.
-Various printing techniques can add personality to your correspondence.
-Crane's high quality paper is made from cotton for premium softness and texture.
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- - -Please read these Terms and Conditions carefully before using this website. Your use of this website confirms your unconditional acceptance of the following Terms and Conditions. If you do not accept these terms and conditions, do not use this website.
-We make all reasonable effort to accurately display our products and the products of third parties on our website. However, we cannot guarantee your computer will accurately display the product features (e.g., color) and therefore do not guarantee the color of the products ordered will match exactly the color you see on your computer. We retain the right to change all features, specifications, content, products and prices of products or services at any time without notice and the inclusion of products and services on this website is not a guaranty that these products and services will be available at any time.
- -It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) relating to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
- -Items will be shipped to an address designated by the purchase as long as that shipping address is compliant with the shipping restrictions contained on this website and U.S. export laws and regulations. No order will be shipped contrary to U.S. export laws and regulations. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title of the purchased items pass to you upon delivery of the items to the carrier. It is your responsibility for filing any claims with carriers for damaged and/or lost shipments.
-The website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are the property of Crane & Co., Inc. or are used with permission from certain third parties and are protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with the prior written permission of Crane & Co., Inc. As such, you may not, without the written permission of Crane & Co., Inc.:
-Unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.
-Certain trademarks, trade names, service marks and logos used or displayed on this website registered and unregistered trademarks, trade names and service marks of Crane & Co., Inc. or other trademarks, trade names and service marks used or displayed on this website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of Crane & Co., Inc. or other third party owner.
-Crane & Co., Inc. does not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this web site or your downloading of any materials, from this web site. In no event will Crane & Co., Inc., and its respective officers, directors, shareholders, affiliates, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such sites, whether based warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law.
-Crane & Co., Inc. may revise these terms and conditions at any time by updating this posting.
-These terms and conditions will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any action seeking legal or equitable relief arising out of or relating to this website shall be brought only in the courts of the Commonwealth of Massachusetts or the United States District Court of Massachusetts, Springfield.
-Crane & Co., Inc. has the right to suspend or terminate your account or your use of this website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you make prior to termination. Crane reserves the right to change, suspend, or discontinue all or any aspect of this web at any time without notice.
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